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Responsible and Compassionate Communication - ~~~~~

Responsible and Compassionate Communication
The course is designed to assist the therapist/nurse in communicating with the client/patient, and in assessing how the patient/client’s language (or nurse/therapist’s language) is creating obstacles to successful relationships, and the ability to meet healthcare needs. It demonstrates how to teach new patterns in expression that foster empowerment, cooperation and mutual respect. This understanding not only enhances our abilities as healthcare professionals to connect with our patients and clients, it also can be taught to our clients and patients to help them improve their quality of relationships and the quality of their lives. It is based largely upon work done by Dr. Marshall Rosenberg, presented as Nonviolent Communication (, and others who have elaborated upon Dr. Rosenberg’s approaches. It shows us all how to identify, clarify and understand how aspects of verbal communication change relationships, which then enhances our abilities to meet needs.
Purpose and Objective
  • Objective No. 1: Associate the emotional connections between met and unmet needs.

  • Objective No. 2: Separate expression of needs from expression of strategies to meet needs.

  • Objective No. 3: Recognize strategies that foster connection and empathy, and strategies that foster disconnection.

  • Objective No. 4: Differentiate between an observation versus an evaluation or judgment.

  • Objective No. 5: Learn to determine when a stated evaluation is being presented as a description of an emotion.

  • Objective No. 6: Identify ways to make a request that will foster connection and collaboration.

  • Objective No. 7: Apply the principles of collaborative communication to situations involving difficult behaviors or relationships.
Board Approval Information for this Course
Consultants for the Future has been approved by the Florida Boards of Nursing, Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling, Provider No. 50-435; the Iowa Board of Nursing, Provider No. 61, the Iowa Behavioral Science Examiners for Mental Health Counselors and Marital & Family Therapists, Sponsor No. 1-05, the Iowa Social Work Examiners, Sponsor No. 334; the District of Columbia Board of Nursing, Provider No. 50-435; the Georgia Board of Nursing, Provider No. 50-435; and the California Board of Nursing, Provider No. 04422. The Course meets the requirements of the Minnesota, Ohio, Nevada, and Kentucky Boards of Nursing, and other states by reciprocity.
Author: Linda S. Greenfield; Katrina Vaillancourt
Contact Hours: 3
Cost: $15
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